Sustaining the Safety Net Dental Practice

Registration is Now Open

The Blue Cross and Blue Shield of North Carolina Foundation invites safety net dental clinics to participate in a two-day training academy focused on improving access to care and the financial sustainability of the safety net dental clinic.

Go deep on mission, margin, and leadership
Clinics will use their own data to set realistic goals for financial and quality improvements over a one year timeframe.

Topics will include:

  • Leadership
  • Planning for Mission Success—Access, Capacity, and Productivity Objectives
  • Planning for Financial Success
  • Best Practices in Billing
  • Broken Appointments and Emergencies
  • Scheduling for Success
  • Person-centered Care: The Value of Integration
  • Redesigning Care to Improve Patient Outcomes

Bring your team, make your plan
Clinics are encouraged to bring teams of 3-5 individuals, composed of senior leader (e.g. CEO, CFO, COO, Health Director, or Deputy), the dental director, and the dental practice manager.

Participating clinics should be prepared to submit a small amount of background data on their operations in advance of the workshop (anticipated time to complete is less than one hour) and plan to bring a laptop with them to the event.

Following the workshop, participating clinics will be asked to identify three measurable goals for improvement over the course of the next year.

Is this a good fit for my organization?
The workshop will be delivered by faculty from the DentaQuest Partnership for Oral Health Advancement (formerly the DentaQuest Institute), a national nonprofit organization passionate about and committed to revolutionizing oral health through implementation of meaningful change strategies that create an effective and equitable system that results in the improved oral health and well-being of all. Faculty members have extensive experience in practice management consulting focused exclusively on safety net dental programs. A significant focus of the workshop is on identifying areas of opportunity for improvement specific to your clinic operations. Presenters will share benchmarks and best practices in areas related to: capacity and access, financial stability, operations, and outcomes.

In preparation for the workshop, you are encouraged to complete this worksheet to better understand your oral health program as it compares to benchmarks. If you are already meeting or exceeding these benchmarks, the workshop may not be a good fit for your organization.

Thursday, May 9 at 9:30 a.m. – Friday, May 10 at 3:00 p.m.

Pinehurst Resort
80 Carolina Vista
Pinehurst, NC  28374

Eligible clinics must be government entities or nonprofit organizations.

Program components and training, along with food and accommodations are complimentary, courtesy of the Blue Cross and Blue Shield of North Carolina Foundation. Cost related to travel are the responsibility of each participant.

Registration for the event is limited and closes March 29. Each participating team member should register here.

Please direct questions to Lasindra Webb at

“It was a VERY informative meeting with great networking. Also very good for our team to be off-site together and have discussions. Many thanks!”

– 2017 training participant, CEO of a Federally Qualified Health Center